Privacy Policy

This Privacy Statement explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

At Elite Clients (EC) we are committed to safeguarding and preserving the privacy of our visitors, and will comply with all applicable data protection laws in all our dealings with your personal data.

Elite Clients (EC) is the data controller for your personal data.

In this statement we explain how and why we collect and use personal data. We will only use your personal information lawfully in accordance with the General Data Protection Regulation 2018 (‘GDPR’).

Information That We Collect

In running and maintaining our website we may collect and process the following data about you:

* Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

* Information provided voluntarily by you. For example, when you register for information or make a purchase.

* Information that you provide when you communicate with us by any means.

When you sign up to receive content or downloads from us you are actively opting in to receiving marketing communications from us. You can unsubscribe from our emails at any time. Every email we send you will have an ‘unsubscribe’ link in it.

How do we collect your information?

We collect your information using the following methods:

1.  Directly provided to us by you (“Directly Provided Data”) - This includes when you sign up via email or messenger to receive or download information from us, or place an order with us.

2. System collected data when you use our website (“System Collected Data”) - Common of many websites, when you visit our website specific information automatically gets created and recorded by IT systems necessary to operate the site using Cookies:

Use of Cookies

When an individual visits our site, we collect anonymous data from our cookies to help us determine metrics such as: number of users, page views and visits within a selected timeframe, however we cannot link this information back to you as an individual.  We may use this information to improve our web site and our service to you.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

* To provide information to you that you request from us relating to our products or services.

* To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

* To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

If you download any free content or buy one or our products or services from us, your personal data such as you name, address and contact details is securely stored and encrypted.  We may also share this information with our third-party delivery partners so that we can get your information and goods delivered to you.

The data that we collect from you may be transferred to and stored at a destination outside the United Kingdom and the European Union. We will take reasonably necessary actions to ensure that any personal data transferred outside the UK or the EU is treated securely and in accordance with the applicable data protection laws.

We only share your financial data with our trusted third-party payment providers when it is required to fulfil your order. We do not store any of your card details on our system, so your financial information and data is fully secure.  We use Paypal and Stripe to process your payments, and the checkout process is performed via ThriveCart.  The core service providers we use all follow and adhere to GDPR requirements.

Lawful basis for processing your data

Under the requirements of GDPR data protection laws we require a lawful basis to allow us to collect and use your personal data.  We have assessed our business interests in providing our services and products to you and our marketing activities and concluded that the most appropriate lawful ground is our legitimate interests.

When you request any  products or services from us, we will rely on our contractual relationship to process your personal data to provide such goods and/or services to you.

You have the right to object to this processing if you wish and if you do so we will remove your data from all our systems and cease all communication with you. Please email: support@eliteclients.co.uk if you wish your data to be removed.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Statement and in the circumstances detailed below:

* In the event that we sell any or all of our business to the buyer.

* Where we are legally required by law to disclose your personal information.

* To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Your Data Rights

You have the right to  request to see the personal data we hold about you.  You have the right to request any inaccuracies are corrected.  You can request that your data is deleted.  You can request to stop receiving communications from us.  You can object to us processing your personal data.

If you want us to remove your data from our records or correct your data, then we will do so. All you have to do is ask. You can do so by sending an email to: support@eliteclients.co.uk

Right to make a complaint with a Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if the you consider that the processing of personal data relating to you infringes the GDPR.  The supervisory authority in which the complaint has been lodged will inform you on the progress and the outcome of your complaint.

Right to  Data Access

Under the GDPR, you can request the data we hold about you on our system. If requested, this will be provided to you within 21 days.

We do update this Policy from time to time so please do review this Policy regularly.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at: support@eliteclients.co.uk: